Our customers are the driving force behind Laing Homes' commitment to deliver quality, innovation, dedication and service. By listening to you, we stay at the forefront of the market, raising standards by developing homes and communities that people want to live in.
Our design teams make sure that your home provides the space and comfort you need, while carefully choosing modern and traditional materials that will make it easier to maintain your home - and keep heating costs down. Design and innovation are part of our culture. We have pioneered:
- intensive training courses on the Environmental Management System
- targets to reduce the tonnage of waste going to landfill per house built
- the maximisation of energy efficiency in our homes (SAP ratings).
Our safety presentations at local schools, nurseries and playgroups close to our development sites, make children aware that building sites are dangerous.
We’ve supported local projects and charities involved in providing shelter for the homeless, helping elderly people to keep living in their homes, and providing modified housing for the disabled.
Our innovative two-year guarantee is twice as long as the industry average; our new customer services software provides a better response and faster action to handle any complaints.